Privacy Statement

This statement describes and explains what data we collect and how we may use it through our website. HotelGate understands and respects the importance of your privacy. We do not collect personal information about you. We keep your personal information private and safe. The only way we will get any kind of personal information is if you give it to us when we specifically ask for it. When you provide information through the website you will be providing it to HotelGate only!. We will not pass on any information about you to any third parties without your prior permission unless it is to contact you directly about any booking you have made with us. Anyone who is either in our mailing lists may elect at any time not to receive any future promotional information from us, or to have their details suppressed from our mailing lists. We ask you for personal information in a variety of circumstances:

  • when you make a reservation or purchase something from our website or through our customer service team - by email, or on the phone.
  • when you register with us, subscribe to our newsletter, or register for promotional offers.
  • when you take part in surveys or provide us with feedback.
  • Information about your visits to our website. We may use details of your visits to our website and of the particular sections or materials on our website that you access, including but not limited to: traffic data, location data, weblogs and other communication data. This information does not identify any individual visitor and we collect it in order to monitor statistics of our visitors to ensure that our content is presented in the most effective manner for you.
  • IP addresses and cookies: A cookie is generated by a software application on a website's server which enables it to customize services to the interests of the agent by tracking the agent's navigation through a small text file on the agent's hard drive. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration or other similar technical purposes. This is statistical data about our agent’s browsing actions and patterns, and does not identify any individual and is used by us to improve our site, estimate our audience size and usage pattern. This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics also uses cookies. Anonymous data (including the Agent's IP address) about the use of the website is transmitted to and stored on a Google server. Google uses this information to prepare reports for HotelGate about website activity. By using the website, the Agent consents to Google processing the data recorded about him/her. Read more about how Google Analytics protects data at:


This website has security measures in place to protect the loss, misuse, and/or alteration of information under our control. The data resides behind a firewall, with access restricted to authorized HotelGate personnel. All financial transactions are secured using latest encryption algorithms, which is currently the strongest available for commercial use. In case your browser supports a lower level of encryption we suggest you upgrade your browser.

Your Rights

You have the right to ask us not to process your personal data in any way described above. You can exercise this right at any time by using the Contact Us form,You have the right to access any personal information we have obtained from you through our website “ My Account”. We may make changes to that information at your request. Any such requests should be made through Contact Us form. We do not assume any responsibility for verifying the ongoing accuracy of the content of any personal data.

Personal Information

We collect personal information ("Personal Data") about you that you provide to us while using the website. This data includes - information that can identify you as a specific individual - , such as your name, address, phone number, or e-mail address. We may also collect non-personal information, which may be linked to your Personal Data, including your log-in name, and IP address.

Information we share

We do not share personal information with companies, organizations and individuals outside of HotelGate unless one of the following circumstances applies:

For external processing:
We may provide personal information to our affiliates, companies, individuals we employ or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our NDA and any other appropriate confidentiality and security measures. Also to perform various functions necessary for carrying out and developing our business including - but not limited to - data analysis and processing, delivery and management of marketing communications, and other related customer and support services. For legal reasons: We may share personal information with companies, organizations or individuals outside of HotelGate if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to: meet any applicable law, regulation, legal process or enforceable governmental request. enforce applicable Terms of Service, including investigation of potential violations. detect, prevent, or otherwise address fraud, security or technical issues. protect against harm to the rights, property or safety of HotelGate, our agents or the public as required or permitted by law. By accessing, visiting and using this website and submitting your information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Statement.

Privacy Statement on other websites

Our website may contain links to online portals intended for use by our suppliers and customers and to websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy statements and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes To This Privacy Statement

Any changes we may make to this Privacy Statement will be posted in this page. If the changes are significant, we will notify you once you signed-in to your account or by email.

Currency Converter

Currency rates are based on different publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may Differ. when using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are prohibited from the resale, redistribution, and use of this information for commercial purposes.

Governing Law

This agreement is governed in accordance with the laws and regulations of Saudi Arabia.

General Provision

If any provision of this Agreement at any time illegal, invalid or unenforceable, it does not affect the legitimacy or the validity or enforceability of the remaining provisions of this Agreement mentioned above in any way. And the invalid or provision will be displac by a valid provision that most closely matches the intent of the original provision

Copyright and Trademark Notices

All contents of HotelGate website are copyright by HotelGate. All rights reserved.

Contact Us

For further questions about this policy and terms, please feel free to contact us at